omnichannel
The Traditional Call Center Is Dead, But You Can Resurrect It With WebRTC
- February 8, 2018
- Posted by: Lantre Barr
- Category: Articles
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WebRTC is the bridge between the business and the consumer that provides an instant route to customer service for both. The rapid connectivity enabled by WebRTC allows customers to build greater trust in companies as their problems are solved more efficiently. The reality is that WebRTC offers key competitive advantages for companies with call center solutions who are willing to make the investment.