Twilio Flex Contact Center

Design, Build & Deploy With Ease

Programmable Contact Center Powered by Twilio Flex

In order for businesses to thrive in today’s consumer-driven economy where brand loyalty is earned by providing exceptional customer service, it’s critical that businesses build seamless, personalized and intuitive customer experiences (CX). This tends to occur when communication between channels mimic the natural course of conversation.

Twilio Flex represents a new approach to enterprise cloud software. Eliminating the decision around build vs. buy, Twilio Flex allows you to quickly and efficiently build and deploy a programmable contact center experience that is tailored to your unique business requirements.

Twilio Flex is the only programmable cloud, contact center application platform that allows you to easily develop, customize, and manage your own contact center applications. Blacc Spot Media will work with you to design, build and deploy a customized Flex contact center solution that provides your business with complete control over your customer and workforce experience, thereby, improving operational performance, agent efficiency and most importantly boost bottom-line results.